Terms of Service

By accessing or using Grabit (the app, website at grabit.in, or any associated service), you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree to these terms, please do not use Grabit. These terms constitute a legally binding agreement between you and KineticTechno Solutions Pvt. Ltd. ("Grabit", "we", "us").

You must be at least 18 years old to create an account.

Grabit is a pre-order platform that allows customers to:

• Browse menus of participating cafes.
• Place orders in advance for a specific pickup time slot.
• Pay online or choose to pay at the counter on collection.
• Track order status in real time.

Grabit is a technology platform, not a food business. The cafes listed on Grabit are independent businesses. Grabit does not prepare, cook, or deliver food. All food and beverage quality, hygiene, and safety responsibility lies with the participating cafe.

Grabit reserves the right to add, modify, or remove features at any time without notice.

• Your account is tied to a single Indian mobile number. One phone number = one account.
• You are responsible for maintaining the security of your OTP codes. Never share an OTP with anyone.
• Grabit will never call or message you asking for your OTP. If someone does, it is a scam.
• If you suspect unauthorised access to your account, contact us immediately at support@grabit.in.

• Orders must be placed at least 20 minutes before your chosen pickup slot.
• A slot can accommodate a maximum of 5 concurrent orders. If a slot is full, you will be shown the next available window.
• Online payment — Processed via Cashfree (UPI, Card, Netbanking). Your order is confirmed only after successful payment. In the event of a payment failure, no amount is charged.
• Pay at Counter — Your slot is reserved upon placing the order. Payment is made directly to the cafe on pickup. If you do not collect your order, the cafe may mark it as abandoned.
• Prices shown are inclusive of applicable taxes and set by the cafe. Grabit does not add hidden charges.

• Before confirmation — Orders can be cancelled for a full refund within 2 minutes of placing, before the cafe confirms preparation.
• After confirmation — Once the cafe confirms your order and begins preparation, cancellations are not permitted and no refund is issued, as the items have been freshly prepared for your pickup slot.
• Cafe-initiated cancellation — If the cafe cancels your order (e.g., item unavailable), you will receive a full refund within 5–7 business days to your original payment method.
• No-show — If you do not collect a prepaid order within 30 minutes of the slot time, the order is considered completed. No refund is issued. Please cancel if you can no longer make it.

You agree not to:

• Use Grabit for any fraudulent or unlawful purpose.
• Place orders you have no intention of collecting.
• Attempt to manipulate slot availability or the ordering system.
• Reverse-engineer, scrape, or copy any part of the Grabit platform.
• Use automated tools (bots, scripts) to place or modify orders.
• Impersonate another user or cafe.

Violation of these terms may result in immediate account suspension without refund of any pending balance.

Grabit is provided "as is" without warranty of any kind. To the maximum extent permitted by Indian law, KineticTechno Solutions Pvt. Ltd. shall not be liable for:

• Food quality, taste, hygiene, or safety issues — these are the cafe's responsibility.
• Delays due to cafe preparation or external circumstances.
• Losses arising from service downtime, technical errors, or third-party payment issues.
• Any indirect, incidental, or consequential damages.

Our total liability to you for any claim shall not exceed the value of the specific order giving rise to the claim.

We may update these Terms from time to time. When we do, we will update the "Last updated" date at the top of this page. For material changes, we will send a WhatsApp notification to your registered number at least 7 days before the change takes effect.

Continued use of Grabit after the effective date constitutes acceptance of the updated terms.

Questions about these terms?

• Email: legal@grabit.in
• Support: support@grabit.in
• Company: KineticTechno Solutions Pvt. Ltd., India
• Response time: within 5 business days

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Bengaluru, Karnataka.