Privacy Policy

This Privacy Policy explains how Unified Nexgrade Private Limited("Grabit", "we") collects, uses, and protects your information when you use the Grabit platform.

Information we collect

• Account details: your mobile number and name for login and order updates.
• Order details: items ordered, pickup slot, and the cafe you ordered from.
• Payment details: processed securely by Cashfree Payments. We do not store full card numbers.
• Usage data: basic device and app-interaction data to keep the service reliable.

How we use it

• To process and hand over your orders through partner cafes.
• To send order status updates (including via WhatsApp/SMS).
• To process payments and refunds.
• To improve the platform and provide support.

Sharing

We share only what is necessary: your order and pickup details with the cafe fulfilling it, and payment information with our payment processor. We do not sell your personal data.

Data security & retention

We use reasonable technical and organisational measures to protect your data and retain it only as long as needed to provide the service and meet legal obligations.

Your rights

You may request access to, correction of, or deletion of your personal data by emailing gradient365.team@gmail.com.

Contact

For any privacy question, reach us at gradient365.team@gmail.com or via our Contact Us page.